If you are not completely satisfied with your purchase, you may send your items back to our warehouse in its original, unused condition and with its original tags & packaging intact within 14 days of the delivery date alongside a completed returns slip, for a refund or store credit. If you would like a returns slip, please contact us by email at: customerservice[@]laviye.com and we will be happy to assist you.
- Items must be unworn, unwashed, have original tags attached and free of stains, makeup, deodorant, damage, or wear.
- We reserve the right to withhold a refund if goods are not returned in their original condition and/or if our goods have been damaged after point of sale through misuse or carelessness.
- For hygiene reasons, we cannot accept returns or exchanges on masks, filters, bodysuits, swimwear, undergarments, earrings, or pierced jewellery.
ITEMS ELIGIBLE FOR FULL REFUNDS OR STORE CREDIT
- Items purchased at full price are eligible for a full refund or store credit (minus the original shipping costs).
- Items purchased in the SALE can only be returned for store credit (minus the original shipping costs).
- Items purchased using a discount code can only be returned for store credit (minus the original shipping costs).
SENDING YOUR ITEM TO US
- We do not provide pre-paid return labels, and therefore the cost of sending the original item/returning an item to LAVIYE is the customer's responsibility. We therefore ask that you provide a confirmation of proof of posting when sending your unwanted item back to us.
- LAVIYE is not liable for any return packages that may become lost or stolen in-transit. The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel by special delivery or using a delivery service that insures you for the value of the goods.
PROCESSING YOUR RETURN
- As soon as we receive your parcel, will review the returned package within 5 working days to ensure that it is in a good condition with original tags & packaging attached.
- We will also proceed to store credit or refund depending on your instruction in the completed returns slip.
- If you've requested for and are eligible for a refund for an item purchased at full price, your payment will be returned to the original card on which the purchase was made (minus the original shipping costs). Refunds may take up to 10 business days, depending on how much time your bank needs. Timing can vary greatly from bank to bank, and, unfortunately, we have no way to influence this.
- If you've requested for a store credit for an item purchased at full price or in the SALE, a gift card for the amount of goods returned by you will be available immediately after processing the return (minus the original shipping costs). This process takes 5 business days, and the gift card will be sent to you in the form of a code to your email address. If you don’t receive this via email after the stipulated time, please contact us at customerservice[@]laviye.com and we will be happy to assist you. Gift cards can only be used in our online store and not at in-store events e.g. pop-ups etc.
WOULD LIKE AN EXCHANGE?
- You may use your gift card to place a new order if you would like to exchange an item.
REPORTING A DEFECTIVE ITEM
Please note that due to the printed & patterned nature of African fabrics, fabric placements may vary from the pictured item. While we strive to make each item exactly as seen in photos, we have no control over this.
- African fabrics aren't manufactured by LAVIYE. We only retail items made from them and as a result, LAVIYE is not responsible for the occasional minor imperfections in the fabric (e.g. ink stains, holes, rips etc.) that may be caused by the manufacturer.
- Damaged, defective, or incorrectly sent items must be reported within 2 business days of delivery. Please email us at: customerservice[@]laviye.com for assistance before returning.
RETURNED TO SENDER or REFUSED PARCELS
This can happen if:
- an address is invalid or missing important information
- the carrier is unable to deliver your package
- the order is refused by the customer at the time of delivery.
Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
CANCELLING OR AMMENDING AN ORDER
- We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
- LAVIYE does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Still have questions? Email us at customerservice[@]laviye.com and we will be happy to assist you.
Policy Updated: 12th September 2022.
By making a purchase on www.laviye.com you agree to this return policy.