** NO REFUNDS - EXCHANGES OR STORE CREDIT ONLY **
1) If you are not completely satisfied with your purchase simply send the item to us in its original unused condition within 14 days of receipt or date of delivery (whichever is applicable) for an exchange or store credit.
Please note: for hygiene reasons, we cannot accept returns or exchanges on earrings/pierced jewelry.
2) All customers are required to email us prior to sending back any purchases explaining the reason for their exchange within 14 days of point of sale.
3) The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel by special delivery or using a delivery service that insures you for the value of the goods.
4) The cost of posting the exchange to the customer and any exchanges sent to us is the senders responsibility. We will ask you for confirmation of proof of posting.
5) We will review the returned package and contact you to let you know that your exchange has been accepted. We will issue store credit or an exchange on receipt (excluding the original delivery charge), providing our goods are undamaged and returned in a re-sellable condition.
6) Please allow 14 working days (from the date we receive the returned item) for an exchange to be processed.
7) We reserve the right to withhold a refund if goods are not returned in their original condition and or/ if our goods have been damaged after point of sale through misuse or carelessness.
8) L’AVIYE reserves the right to refuse sale of any of its products at any time.
9) African fabrics aren't manufactured by L'AVIYE. We only retail items made from them and as a result, L'AVIYE is not responsible for the occasional minor imperfections in the fabric (e.g. ink stains, holes, rips etc.) that may be caused by the manufacturer.
Please note: We do not offer refunds/exchanges on custom made orders i.e. some clothing & shoes.
10) Download, fill and print the exchange request form here & send it along with your order to our return address:
FAO: L’AVIYE Exchanges
12 Fawkon Walk,
If you have any queries regarding these terms and conditions, please send an email to firstname.lastname@example.org.