SHIPPING POLICY
All items are ready to ship except where stated as 'pre-order' or 'made to order'.
- Where items are 'ready to ship', please allow 1-3 working days for your item to ship.
- For 'made to order' or 'pre-order' items, please allow the recommended time stated in the listing (typically 4 weeks) for the item to be made prior to dispatch.
- If your order consists of a mix of pre-order and in stock items, your order will be dispatched in one shipment once the pre-ordered item is available (typically 4 weeks). Time taken for a pre-ordered item to ship is stated within the item’s listing.
- Where your order contains a mix of pre-order and in stock items & you’d like the in stock item to ship immediately and then another shipment for the pre-ordered item, the customer would need to pay for shipping twice. Please contact us to create an invoice for shipping only or place two different orders.
- UK orders are dispatched via Royal Mail's signed for service and tracking details will be provided. Please ensure a recipient is at the shipping address to sign for and receive your parcel.
- International orders are dispatched via DHL and tracking numbers will be provided. Please ensure a recipient is at the shipping address to sign for and receive your parcel.
- Shipping prices are applicable to all orders under £120 GBP / $150 USD approx. This is to supplement the charges incurred from reputable delivery companies. These prices ensure that your product is delivered to you safely and on time.
- As a special thank you to our customers, UK delivery is free on orders above £120 GBP / $150 USD.
All shipping times provided are an estimate and are applicable to orders placed before 12pm (GMT/BST) Monday to Friday. Orders placed after 12pm (GMT/BST) Monday to Friday will be dispatched the following working day; orders placed after 12pm (GMT/BST) on Fridays will dispatched the following Monday. Please allow two additional working days for Highlands and Islands.
